Exchange Policy

We only accept requests for replacements or exchanges under strict, specific circumstances involving transit damage or fulfillment errors.

Damaged or Defective Items: If your package arrives damaged, defective, or with incorrect items, please email us directly at naynahaus@gmail.com within 48 hours of delivery.

Requirements for Damage Claims: Please include your order number, clear photographs of the damaged product, and photos of the external shipping box in your email. Upon verification by our quality care team, we will send a replacement item at no additional cost to you.

General Exchanges: We do not offer general exchanges for preference changes, unpleasing scents, or general dissatisfaction. Items must remain completely unopened with all original safety seals intact to qualify for a replacement in damage cases.